Undone Club members enjoy free worldwide shipping on orders over $100. We take 7-10 business days to put together your custom watch. Total shipping time? Expect your unique timepiece at your door in 2-3 weeks, complete with a tracking number.
Our return policy allows returns within 14 days of arrival. For eligible returns, the customer is responsible for the shipping cost. This applies to non-collaboration and Collaboration (non-limited) models. Please note that we do not accept returns and cancellations for customized orders, limited models, pre-orders regardless of the model, or Early Access purchases regardless of the model.
If you receive an item with a factory defect, you can return it within 14 days of arrival, and UNDONE will cover the shipping cost. Please note that shipping costs are non-refundable unless the item is defective.
