20mm Metal Band - for Basecamp & Aero watches -

Undone Club members enjoy free worldwide shipping on orders over $100.

Undone Club members enjoy free worldwide shipping on orders over $100. We take 07-10 business days to put together your custom watch. Total shipping time? Expect your unique timepiece at your door in 2-3 weeks, complete with a tracking number.

Please note that we do not accept returns and cancellations for customized orders, limited models, pre-orders regardless of the model, or Early Access purchases regardless of the model.

If you receive an item with a factory defect, you can return it within 14 days of arrival, and UNDONE will cover the shipping cost. Please note that shipping costs are non-refundable unless the item is defective.

All UNDONE watches come with a 12-month warranty from the date your watch ships. This covers any manufacturing defects, and if your watch stops working on its own during this period, we’ll repair or replace it, simple and stress-free.
If your watch arrives Dead on Arrival, we’ll handle everything for you, including repairs, parts, and round-trip shipping.
After the warranty period, repairs (including service fees, components, and shipping) will be charged at full price, but our team will still guide you through the process and offer support.
Please note that the warranty does not cover damage caused by accidents, misuse, or normal wear and tear. Each case is reviewed individually, and our watchmakers will inspect the piece before approving any repair.
If you believe your watch is eligible for warranty service, just reach out to us at cs@undone.com and we’ll be happy to assist.